Mission and Vision

Our Mission (our purpose)

HOPE connects with those who are most marginalised by providing supportive environments and services that engage people where they are. HOPE supports people to connect and engage, building a sense of belonging within communities. HOPE responds to the needs of people in regional and remote communities.

Our vision (why we are here)

HOPE and opportunity exist for people, particularly those impacted by alcohol, other drugs and mental health issues, to live healthy lives.

Our values

Person Centred The central focus for all of our activity is on the needs of the client we serve on their journey through life.

Connectedness We will make time to build and maintain strong positive safe relationships with all those we engage with.

Trust Building trust with people through honesty, respect and following through on commitments.

Participation Being inclusive and fostering contribution from all stakeholders.

Excellence Through accountable practice, being transparent, seeking continuous improvement and innovation.


Our Principles

The participation, needs, and wellbeing of HOPE’s clients are central to all our decision making. Clients and stakeholders must be involved in the design of HOPE’s services, and wherever possible in the co-production of these services.

HOPE shares its resources with service partners to improve collaboration and reciprocate benefits. HOPE prioritises opportunities that facilitate jointly-managed service ventures that aid local community building.

Philosophy of Care

We respect each human being, without exception, recognising the dignity of all people in the diverse makeup of our communities. You can download our Philosophy of Care policy here.

Strategic Priorities

Over the next three years HOPE will implement the following strategic priorities:

  •  Facilitate and enhance connection with and within marginalised communities at the local level.
  • Create new supportive service environments and enterprises in partnership with local communities and other stakeholders.
  •  Expand HOPE’s regional footprint to ensure people receive the right care, in the right place, at the right time.
  • Increase engagement with Aboriginal and Torres Strait Islander people, leading to improved social and emotional outcomes.
  • Increase engagement with Aboriginal and Torres Strait Islander people through employment by HOPE.

Strategic Plan

Our strategic plan outlines our mission, vision, values, and future direction You can download it here.

Reconciliation Action Plan (RAP)

Hope has an agreed Reconciliation Action Plan to build better relationships between the wider Australian communities. You can learn more about it here.