Give us your Feedback

120+ Years we’ve been around

10,000+ People we’ve helped

Your feedback is welcome

HOPE is committed to understanding what we do well and how we can do better. You will be listened to, heard, and acknowledged in response to your compliments, complaints, and feedback.

Feedback is a key component of ensuring quality service delivery; therefore, HOPE uses all feedback to inform, develop, and improve services and business processes across the organisation.

Did we do something well?

We love to hear if we did something well, this helps us continue to deliver a high-quality service and highlight staff members who provide excellent support to people accessing our services.

Could we do something better?

Is there something we could do better? If so, please let us know so we can continue to grow and develop our services to best support our community.

How do I give feedback?

Tell one of our team members

Call us on 1300 HOPEWA (1300 467 392)

Click or scan the QR code below and leave feedback through our online feedback form

Email us on feedback@hopecs.org.au

By writing to HOPE via the service’s address or HOPE’s head office

HOPE Feedback Form

Click or Scan the QR code with your phone camera to provide feedback on your experience.

Complaint process

What happens after you make a complaint?
Your complaint will be acknowledged, assessed and resolved in a fair, efficient and timely manner.
We might ask you for more information to better understand the issues and concerns.
We will inform you about how the complaint will be resolved and the expected timeframe.
We will explain to you and/or the person affected about the outcomes of your complaint.
We will take the necessary actions to address the issues and concerns raised.
At your request, we will provide you with an update on the progress of actions and outcome.

Need help?

If you need help submitting feedback or lodging a complaint, please speak with a HOPE team member. However, the following agencies can also assist you if you feel the response was not satisfactory:

Carers Australia (WA): 182 Lord Street, Perth WA 6000. Tel: 1800 242 636
Citizens Advice Bureau: Perth, Fremantle, Joondalup. Level 1, 25 Barrack Street, Perth WA 6000. Tel: (08) 9221 5711
Ethnic Disability Advocacy Centre: 320 Rokeby Road, Subiaco WA 6008. Tel: (08) 9388 7455
Health and Disability Services Complaints Office (HaDSCO): 469 Wellington Street, Perth WA 6000. Tel: (08) 6551 7620/ 1800 813 583
People with Disabilities (WA): Unit 23, 2 Delhi Street, West Perth WA 6005. Tel: (08) 9420 7279

Hope Community Services acknowledges and respects the traditional First Nations owners of the lands on which we work, the first people of this country. We pay our respects to them, their culture, and their Elders, past, present and future.

Hope Community Services acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio‑economic and relationship status.

Hope Community Services acknowledge the individual and collective experiences of those with a living or lived experience. We recognise their wise contribution at all levels throughout the business and value the courage of those who share their experiences for the purpose of creating safe spaces that improve mental health outcomes.